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Smith & Nephew

12th June 2015
Smith & Nephew plc is a British-based multinational medical equipment manufacturing company.
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The Challenge

The Supply Chain & Operations function had an ambitious business plan and promise to the wider organisation. They characterised their culture as slow and bureaucratic, moving at pedestrian pace with little engagement from staff.

Our Approach

Achieve Breakthrough partnered the site manufacturing, supply chain and HR directors to build a leadership and middle management programme to achieve two key objectives. Firstly, to transform the culture to a ‘can do’ attitude, increasing speed of delivery and customer focus; secondly, to gain employee engagement to take collective ownership of the ambitious business plan.

The Results

Reduced cost base by £7 million (35%)

Increased customer service from 80% to 97%

Department won ‘Manufacturer of the year 2007’ for Operations and Supply Chain

A positive culture shift across the business to one of high responsibility

Creation of high-performance teams which are now coaching others across the organisation

Programme’s initial success has led to an ongoing relationship with Achieve Breakthrough

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