Re-establish team relationships to enable the successful completion of a project that was running two years behind schedule
Developing a project plan that included team ownership and commitment alongside supporting the building of an appropriate infrastructure
Hays plc is a British company providing recruitment and human resources services. It is listed on the London Stock Exchange and is part of the FTSE 250 Index.
A project to systemize a manual payment process had stalled and was running two years behind schedule. The client had expressed concern to the IT Solutions Team (contracted by the client) regarding their capability for delivery. Contract negotiations and finances between the two parties had stopped and the relationships had become tenuous, defensive and blame-ridden.
Our challenge was to re-establish team relationships to enable the successful completion of the project within six months. The aim was to create new relationships based on an authentic commitment to the accomplishment of the project, enabling faster problem solving and management of individual concerns, which had previously slowed them down.
The first step was to explore the characteristics and constraints of how the team worked together. By asking these questions, they created a new way of collaborating that recognized the old, debilitating habits when they arose. The team were then free to develop an integrated project plan underpinned by authentic ownership and commitment from all.
Next, we embedded a new infrastructure and culture, that ensured the accomplishment of the project plan whilst maintaining the new way of working.
The infrastructure included: